Privacy Policy

This Privacy Policy explains what information we collect, how we protect it, and how you can access or update your details. By using our website, you consent to the collection and use of your information by The Pwani Leather House.

Information We Collect

When you place an order or contact us for assistance, we may collect the following details:

• Name
• Shoe size
• Email address
• Delivery address
• Credit or debit card number and expiry date
• Other information you provide to us

Additionally, your IP address may be collected automatically when you visit our website.

When We Collect Information

We gather personal information when you:

• Create an account
• Place an order (including as a guest)
• Contact us via forms or social media
• Sign up for our newsletter
• Respond to surveys
• Opt-in for notifications (e.g., out-of-stock alerts)
• Browse our website (via third-party cookies such as Google Analytics)

How We Use Your Information

We use your information for:

• Processing and fulfilling orders
• Notifying you of order status and updates
• Providing customer support
• Customizing your shopping experience
• Improving website performance and user experience
• Sending newsletters, promotions, and digital advertisements (with your consent)
• Ensuring marketing communications are relevant to you

How Long We Retain Your Information

The duration we keep your information depends on its purpose:

• For newsletter subscriptions, we retain your details until you unsubscribe.
• For orders, we typically retain your data for up to three years.

We only store your information as long as necessary to fulfill these purposes and comply with legal obligations.

How We Protect Your Information

Your data is stored on secure networks and accessible only by authorized personnel who meet our privacy standards. We do not share personal information unless required for order fulfillment or marketing purposes.

When you place an order, your information is protected using SSL encryption and secure payment providers.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience and help us improve our website.

• Strictly Necessary Cookies: Essential for website functionality, these may collect data such as your IP address and referral sources.
• Analytical Cookies (e.g., Google Analytics): Used to monitor site performance and user interactions.

For more details on managing cookies, visit www.allaboutcookies.org/manage-cookies.

Accessing, Updating, or Deleting Your Information

You may contact us anytime to request access to your personal data, make updates, or request its removal.